Robocall Class Action Suit
A $2.5 million settlement has been approved in a class action accusing loan servicer Navient of making unsolicited robocalls in violation of the Telephone Consumer Protection Act (TCPA). The Virginia federal court also approved another $1 million in attorneys’ fees and expenses.
Plaintiff Denise Baker’s putative class action was filed against Navient in October 2017, accusing the company of violating the TCPA through the use of an automatic telephone dialing system (ATDS) to contact the references of student loan debtors without prior express consent. The 177,809 class members received on average 1.7 robocalls – a relatively low number compared to most cases.
“I think this case is different in that generally these kinds of cases involve debt collectors calling the debtors, or they will be telemarketers. In this case, the people being called weren’t the debtors, but the references of the debtors, which is why the number of calls is so low,” stated William Downing of Consumer Legal Solutions PC, the class members’ attorney, to Law360.
Navigating the state and federal regulatory maze while mitigating risk is becoming more daunting every day for compliance leaders. Especially when dealing with agents in branch offices, reps using personal phones, or independents and BPOs marketing on your behalf. For almost 20 years, Gryphon has protected the largest and most valued brands in banking, insurance, manufacturing and home services from headline risk, brand damage, and costly fines associated with outbound marketing violations.
Avoid TCPA and DNC fines. Protect your business from TCPA and DNC Risk. The Cost of non-compliance extends far beyond the risk of fines. Since 1998, Gryphon’s highly patented suite of compliance services provides bulletproof compliance and protection from headline risk, brand damage, and costly penalties.
Our services apply all legal exemptions to those laws to help your business grow, and our experts provide customized consulting and support with expanding regulations. Bullet-proof compliance is only half the equation used to solve TCPA and DNC compliance issues. Gryphon’s intelligent cloud engine automatically applies legal exemptions (opt-ins) to make sure you are not over-suppressing legal contacts who want to hear from you. Gryphon’s Secure Cloud engine unlocks your largest marketable universe to maximize your outreach and protect every opportunity.