Gryphon App for CRM

WHEN IT COMES TO CRM DATA, ACCURACY MATTERS

The Gryphon Sales Intelligence platform offers a complete CRM integration with systems like Salesforce.com and Microsoft Dynamics. The CTI Integration includes a dialer, click-to-call functionality, and automatic call logging of call activity without manual input from your sales reps. 

Call data such as the number of calls made, frequency of dial, average talk time, call result (set an appointment, follow up, etc.), is captured automatically and is available within Gryphon’s Sales Performance Dashboard as well within CRM giving full visibility into agent performance. 

Gryphon App for CRM

WHEN IT COMES TO CRM DATA, ACCURACY MATTERS

The Gryphon Sales Intelligence platform integrates with your CRM (e.g., Oracle, Salesforce, Microsoft Dynamics, Zoho, SugarCRM and a variety of other CRMs) that enables Click-to-Dial and automatic call logging of call activity without manual input from your sales reps. Call data such as the number of calls made, frequency of dial, average talk time, call result (set an appointment, follow up, etc.), are captured automatically and available within Gryphon’s Sales Performance Dashboard as well as native reports within CRM that can be incorporated into pipeline and revenue targets to have full visibility into agent performance.

CRM Integration with Click-to-Dial

With Gryphon App for CRM, users can quickly execute calls and campaigns without having to leave their CRM interface. This allows your reps to save time, make more calls and have better conversations while improving accuracy of the data that sales leaders use to manage their business and drive growth. 

Screen shot of click to call functionality

Each marketing contact point is visually rendered in CRM.  Eligible numbers are callable with click-to-call functionality.  Restricted numbers are indicated by a red “X”.

Screenshot of automatic call logging

Automatic Logging: All Universal activity is automatically captured in the network and logged into the Gryphon Dashboards and CRM.  With keypad dispositions, reps can tag calls, update internal DNC lists and enable or disable recording.

Screenshot of blocked numbers

Enable reps to override blocked numbers

Screenshot of Gryphon Dialview with click to call

Gryphon DialView for CRM allows you to make calls right from created or assigned CRM lists.  Reps can filter out restricted numbers and add notes on screen to maximize prospecting time.  All activity is logged automatically.

Gryphon App for CRM

gryphon app for crm

Gryphon App for CRM supports Universal Access Click-to-dial, to enable tier-1 carrier grade telephony right into your CRM ecosystem.  Crystal clear calling, received calls, activity capture and list view dialing simplify prospecting and outreach.

Built-in Business Rules & Call Center Compliance 

Do you have a desire or need to restrict calling for any reason – such as prohibiting a rep from calling out of their region, calling VIP customers that already have an account rep, or calling someone on your company’s Do-Not-Call List?  If so, Gryphon’s CRM integration lets you create business rules that block calls according to your requirements. Alternatively, if your calling campaigns are subject to Federal and State privacy regulations, Gryphon offers the only bullet-proof compliance solution available, even indemnifying you against any legal claims or fines. 

Intuitive Do-Not-Call Status 

In addition to the real-time call blocking within Click-to-Call, Gryphon displays simple visual indicators next to each telephone number or email address within your CRM contact (object) records that immediately tell your rep if a number is blocked or allowed. Gryphon gives you 100% warranted protection built right into your CRM. 

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