SECURE CLOUD CALL RECORDING

CALL RECORDING FROM ANY PHONE OR DEVICE!

Gryphon’s call recording system is for organizations that rely on the phone for sales and service calls. Now managers can turn previously inaccessible information—call audio data—into accessible, actionable insights.  Our cloud-based secure service captures conversations from any phone or device. Once data is captured and stored in the cloud; recordings can be easily accessed for sales training, targeted coaching, or audit purposes.

✓ Reduce training time by up to 30%.
✓ No lengthy hardware implementation or IT administration.
✓Automatically redact sensitive information to ensure privacy and compliance.

SECURE CLOUD CALL RECORDING

CALL RECORDING ANY SALES CALL FROM ANY PHONE OR DEVICE!

Gryphon’s call recording system is for organizations that rely on the phone for sales, service and customer support calls. Now managers can turn previously inaccessible information—call audio data—into accessible, actionable insights.  Our cloud-based secure service captures conversations from any phone or device. Once we capture and store this data securely in the cloud; recordings can be used for sales training, targeted coaching or audit purposes.

✓ Reduce training time by up to 30%.
✓ No lengthy hardware implementation or IT administration.
✓Automatically redact sensitive information to ensure privacy and compliance.

Benefits

Record 100% of agents calls from any phone

Ensure script adherence and compliance

Set pre-call whispers for real-time status and rules

No special dial-in needed (any phone)

Securely store all audio in the Cloud

PCI – Sensitive Information Redaction

No hardware or software needed

Enable Speech Analytics for on-demand individual insight

Benefits

Record 100% of agents calls from any phone

Ensure script adherence and compliance

Set pre-call whispers for real-time status and rules

No special dial-in needed (any phone)

Securely store all audio in the Cloud

PCI – Sensitive Information Redaction

No hardware or software needed

Enable Speech Analytics for on-demand individual insight

Gain Actionable Insights

Learn how we can utilize 100% of your team’s conversations to help turn your call audio data into a wealth of actionable insights.

Call Recording Compliance

The call-recording requirements included in the Dodd-Frank Act require companies to quickly and reliably enable call recording from virtually anywhere and will soon affect more than just the financial industry.  Gryphon’s Cloud Call Recording is the world’s only fully compliant cloud-recording solution that can be enabled from any phone, at any time to capture, retain and retrieve these audio conversations. It can be quickly deployed and requires no new equipment. Telephone calls made by agents from their office phone, Click-to-Dial from PC, and even iPhones and Android phones can be selectively recorded, logged, stored securely and retrieved on-demand for up to one year. Like all of Gryphon’s services, Core Voice is PCI compliant and marketing compliant.

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