Secure Call Recording

Call Recording From Any Phone or Device!

The Gryphon ONE call recording capability is designed for organizations that rely on the phone for sales and service calls. With call recording, sales managers can turn previously inaccessible information—call audio data—into accessible, actionable insights. Our cloud-based, secure recording capability captures conversations from any phone or device. Once the data is captured and stored in the cloud, recordings can be easily accessed for sales training, targeted coaching, or audit purposes.

  • Reduces training time by up to 30%
  • No lengthy hardware implementation or IT administration
  • Automatically redacts sensitive information to ensure privacy and compliance

Benefits

  • Record 100% of agent calls from any device
  • Ensure script adherence and compliance
  • Set pre-call whispers for real-time status and rules
  • No special dial-in needed
  • Securely store all audio in the cloud
  • PCI compliant; sensitive information redaction
  • No hardware or software needed
  • Enable Speech Analytics for on-demand individual insight

Call Recording Compliance

The call recording requirements included in the Dodd-Frank Act require companies to quickly and reliably enable call recording from virtually anywhere. The Gryphon ONE Call Recording capability is a compliant cloud-based recording feature that can be enabled from any device, at any time to capture, retain and retrieve sales-related audio conversations. It can be quickly deployed and requires no new equipment. Telephone calls made by agents from their office phone, Click-to-Dial from PC, and even iPhones and Android phones can be selectively recorded, logged, stored securely and retrieved on-demand for up to one year.

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