For years, simply utilizing Do-Not-Call compliance solutions or recording customer interactions was enough to navigate regulatory waters and avoid TCPA, FCC, and CFPB lawsuits. Recently, however, regulators hav...More About "Why Regulators are Now Targeting Business “Culture”"
Since the Consumer Financial Protection Bureau (CFBP) was founded in 2011, the Financial Industry continues to face scrutiny surrounding debt collection. According to the CFPB’s 2014 annual consumer complaint...More About "How to Become an Intelligent Debt Collector in 2015"
It’s a fact – businesses today depend on outbound marketing to grow revenue. Yet, as more and more Do-Not-Call regulations are passed each year and more and more individuals add their names to the Natio...More About "What a Growing Do-Not-Call Registry Means to your Marketing Universe"
If you’re still using the old “eyes-on” review process for ensuring compliance with marketing privacy regulations, you’re not alone, but you are paying unnecessary costs. And you’re making it harder f...More About "Broker Dealers Rely on Manual Marketing Privacy Compliance"
At long last, Canada’s Anti-Spam Law is taking effect on July 1st. Businesses that fail to comply risk fines up to C$10 million while individuals at fault may be fined as much as C$1 million. CASL was enacted...More About "CASL’s Drawbridge is About to Close"
Marketers need to start preparing now: the Canadian Anti-Spam Law (CASL) officially goes into effect July 1, 2014. There was only standing room available at a panel presentation “CASL: Final Word from the Reg...More About "Last Chance for CASL Compliance"
If you don’t have a handle on your consumer feedback and complaints, the CFPB will, and it will use it to take enforcement action when necessary. The Consumer Financial Protection Bureau (CFPB) is continuing ...More About "Better Technology Can Help Debt Collection Agencies"
If you are a consumer debt collection firm or hire these firms and are uncertain about how regulations governing outbound collection calls have changed since the Consumer Financial Bureau (CFPB) began monitorin...More About "Complex Collection Regulations Likely to Get More Complicated"
While it is certainly possible to build in-house a Do Not Call compliance solution, there are several reasons why doing so is not in the best interest of your business. In the first place, Do Not Call regulatio...More About "4 Reasons Your In-House Do Not Call Compliance Solution Can’t Protect Your Business Sufficiently"
The Canadian government has issued an effective date for its sweeping email, text message, and social media marketing privacy law, the Canada Anti-Spam Law (CASL). The law, formally known as bill C-28, will go ...More About "Alert: Canada Issues July 1, 2014, Effective Date for Canada Anti-Spam Law"
The FTC issued the 5th annual National Do Not Call Registry Data Book for 2013, which reported the number of actively registered phone numbers on the National Registry increased by 2.6% to more than 223 million...More About "FTC Issues 2013 National Do Not Call Registry Data Book"
In addition to moving closer toward an exclusive opt-in framework for telemarketing, the changes to the TCPA going into effect in October also increase the marketer’s responsibility for proof of complianc...More About "Upcoming Regulatory Changes Increase Telemarketer’s Risk of Fines for Unmet Consumer Expectations"