Quest Diagnostics TCPA Suit

by | Dec 27, 2018 | Compliance Blog Posts | 0 comments

Diagnostics testing provider Quest Diagnostics is accused of making unsolicited debt collection calls using an autodialer, in violation of the Telephone Consumer Protection Act (TCPA). A New Jersey federal judge refused to throw out the proposed class action suit, ruling that the plaintiff made sufficient claims that the equipment used by Quest to make the calls qualified as an autodialer.

In July, plaintiff Judy Watson sued Quest after receiving a call on her cellphone telling her to collect a debt that was owed by another person. Watson believes an autodialer was used as she heard a pause before the representative started speaking; she claims this indicates that Quest placed the call using a predictive dialer. Using an automatic telephone dialing system (ATDS) without prior express consent of the person being called is a violation of the TCPA.

Learn how to protect your organization from costly TCPA violation fines.

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