November 1, 2019

Cruise Lines Settle $12.5M TCPA Deal


Three cruise lines have settled a $12.5 million deal over an Illinois-based travel agency’s marketing robocalls to consumers in violation of the Telephone Consumer Protection Act (TCPA). The settlement was approved on Monday for Carnival, Royal Caribbean, and Norwegian Cruise Lines, providing payout for nearly 275,000 consumers who received prerecorded calls marketing cruise packages from Resort Marketing Group Inc. (RMG).

While Carnival Corp. & PLC, Royal Caribbean Cruises Ltd., and NCL (Bahamas) Ltd. will fund the settlement, the companies maintain that RMG placed the unsolicited calls without their knowledge.

The settlement, approved by U.S. District Judge Andrea Wood, will provide $3.15 million in attorney fees and a $25,000 incentive award for the lead plaintiff, Philip Charvat. Charvat launched the suit in 2012, alleging that RMG had used an autodialer to make millions of marketing calls to consumers on behalf of cruise lines and in violation of the TCPA. While the average payout for consumers is $22, payout can range from $8 to a maximum of $598 according to Judge Wood.

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