After just being sued for more than $20 million, DISH Network will now pay up again. In January, a jury decided DISH was responsible for the actions of an independent retailer, Satellite Systems Network, illegally contacting 18,000 consumers.
The judge in that case recently decided that not only is DISH liable for the $20.5 million, but because it was willful and knowing in the action of its independent agents, the damages were trebled.
In the order District Judge Catherine C. Eagles, District Judge writes, “While Dish promised forty-six state attorneys general in 2009 that it would enforce TCPA compliance by its marketers, Dish did nothing to monitor, much less enforce, SSN’s compliance with telemarketing laws. When it learned of SSN’s noncompliance, Dish repeatedly looked the other way.”
DISH is now responsible for paying $63.1 million to consumers.
The original suit against DISH Network was filed in 2009, which alleged the company violated numerous multi-state statutes and telemarketing sales rules by its own calling practices and those of its third-party retailers and agents.
In 2012, a suit filed by the FTC alleged DISH was also in violation of calling consumers on its Internal Do-Not-Call list.
Navigating the state and federal regulatory maze while mitigating risk is becoming more daunting every day for compliance leaders. Especially when dealing with agents in branch offices, reps using personal phones, or independents and BPOs marketing on your behalf. For almost 20 years, Gryphon has protected the largest and most valued brands in banking, insurance, manufacturing and home services from headline risk, brand damage, and costly fines associated with outbound marketing violations.
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Our services apply all legal exemptions to those laws to help your business grow, and our experts provide customized consulting and support with expanding regulations. Bullet-proof compliance is only half the equation used to solve TCPA and DNC compliance issues. Gryphon’s intelligent cloud engine automatically applies legal exemptions (opt-ins) to make sure you are not over-suppressing legal contacts who want to hear from you. Gryphon’s Secure Cloud engine unlocks your largest marketable universe to maximize your outreach and protect every opportunity.