BOSTON–(BUSINESS WIRE)–Gryphon Networks, a leader in sales intelligence and compliance software, today announced a joint webinar with CallMiner, the leader in speech and voice of the customer analytics solutions for contact centers. The webinar entitled, “Four Non-Contact Center Use Cases for Speech Analytics,” takes place Thursday, April 9th from 1:00—2:00PM ET and will examine four ways speech analytics can be used outside of a traditional contact center to turn data into actionable intelligence.
“Regardless of where sales agents work or the type of phone they use, the valuable intelligence that comes from agents’ phone-based conversations with customers empowers organizations to improve training, enhance rep performance, and maintain compliance with internal or regulatory standards,” said Eric Esfahanian, senior vice president, Gryphon Networks.
Brian LaRoche, product marketing manager, CallMiner
Eric Esfahanian, senior vice president, Gryphon Networks
What: “Four Non-Contact Center Use Cases for Speech Analytics”
In January 2015, Gryphon Networks and CallMiner announced a strategic
partnership to bring targeted speech analytics to distributed sales and service teams.
This webinar will show attendees how to leverage speech analytics in the cloud
to close the visibility gap by tracking script adherence, keywords, and conversational data
throughout sales conversations, to increase sales effectiveness and maintain compliance.
This webinar will also explain the pros and cons of deploying
cloud-based call recording and speech analytics for agents
working outside of the contact center.
When: Thursday, April 9, 2015, from 1:00 – 2:00 PM ET
About Gryphon: Gryphon Networks provides cloud-based technology and systems that automatically capture, control, and visualize sales and marketing activity from any device to improve management effectiveness and reduce risk. More than a dozen Fortune 100 clients, including some of the largest banks, brokerage, insurance, and consumer services firms, are among Gryphon’s 300+ clients in North America.