September 13, 2018

Home Security Company to Pay $28M TCPA Settlement

TCPA Settlement

Home security and smart home company Alarm.com Holdings Inc. is set to pay $28 million to settle a three-year class-action case alleging that the company violated the Telephone Consumer Protect Act (TCPA). The case argues that one of Alarm.com’s 6,000 third party service providers repeatedly made robocalls and calls to consumers on the National Do-Not-Call (DNC) Registry.

Judge Yvonne Gonzalez of the U.S. District Court for the Northern District of California certified three classes of plaintiffs who received illegal calls from the company’s partner, Alliance Security. Alliance Security allegedly used an automated telephone dialing system (ATDS) to call mobile and residential numbers on the DNC Registry to market Alarm.com products.

Alarm.com previously argued that the suit should be dismissed because the dialing equipment used by Alliance Security did not meet the TCPA’s definition of an ATDS. The company “does not and has not ever made outbound telemarketing calls in violation of the TCPA,” said Steve Trundle, president and CEO of Alarm.com. Alarm.com has yet to admit liability in court but decided it was in the company’s best interest to settle the case prior to a jury trial.

Learn how you can protect your organization from costly TCPA violation fines. 

Navigating the state and federal regulatory maze while mitigating risk is becoming more daunting every day for compliance leaders. Especially when dealing with agents in branch offices, reps using personal phones, or independents and BPOs marketing on your behalf. For almost 20 years, Gryphon has protected the largest and most valued brands in banking, insurance, manufacturing and home services from headline risk, brand damage, and costly fines associated with outbound marketing violations.

Avoid TCPA and DNC fines. Protect your business from TCPA and DNC Risk. The Cost of non-compliance extends far beyond the risk of fines. Since 1998, Gryphon’s highly patented suite of compliance services provides bulletproof compliance and protection from headline risk, brand damage, and costly penalties.

Our services apply all legal exemptions to those laws to help your business grow, and our experts provide customized consulting and support with expanding regulations. Bullet-proof compliance is only half the equation used to solve TCPA and DNC compliance issues.  Gryphon’s intelligent cloud engine automatically applies legal exemptions (opt-ins) to make sure you are not over-suppressing legal contacts who want to hear from you. Gryphon’s Secure Cloud engine unlocks your largest marketable universe to maximize your outreach and protect every opportunity.

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