Centralize Security and Administration without Sacrificing Service Levels
CENTRALIZE SECURITY AND ADMINISTRATION WITHOUT SACRIFICING SERVICE LEVELS
Easy to Use, Easy to Integrate
The World is Your Contact Center
Contact centers are known to be highly secure with infrastructure, support and resources to ensure quality service levels and that proper procedures are followed. Gryphon brings that same control and security to agents outside of your Contact Centers while preserving the dynamic requirements of field and branch personnel.
Our system allows you to extend the security and administration standards beyond the four walls of your contact center. Bring established corporate processes to any agent, anywhere with our carrier-grade telephony service that screens and captures all call details at the network-level, without new hardware, complex system adjustment, or device lockdown.
The SecureCloud gives you control over phone activity with the ability to securely record audio calls on-demand and update information in real-time with your core systems. Connect your CRM systems to Gryphon with rock-solid click-to-call, automatic logging, and list-dialing views.
Extend your Analytic Reach
Gryphon Universal Access brings field offices and agents into a centralized call recording and speech analytics platform, ensuring a consistent, secure communications infrastructure.
Automate any list scrubbing process with real-time screening. Gryphon provides bulletproof compliance for any campaign without requiring manual scrubbing of the constantly changing Federal/State and wireless lists. With management of in-house DNC, enforce company-specific rules like Internal DNC for third parties, BPOs, and independent agents automatically. Moreover, Gryphon indemnification ensures that you don’t own the risk of violations if something goes wrong.
Always up-to-date with regulatory information
Scalable to billions of transactions
Open API for Web Services
Secure FTP for bulk file transfer