Position:

Client Services Account Manager

Description: 

Gryphon is seeking an Account Manager who will be responsible for managing and executing duties for Gryphon Networks accounts. The Account Manager will work to set up new clients with Gryphon services and products, implement account strategy, coordinate interactions with key contacts, and provide updates to management regarding the status of the accounts. Additionally, the Account Manager will be responsible for ensuring customers are satisfied with service performance with measurable targets.

Requirements: 

  • Provide excellent customer service to existing clients and establish referral business by managing day-to-day account relationship and company commitments for assigned clients.
  • Act as Client Advocate on all matters related to client account, including but not limited to, raising awareness of risks and opportunities to management, sales, and support areas.
  • Update internal CRM system and keep accurate and current record of all contacts associated with account.
  • Escalate issues as needed within Gryphon so that the right resources can be involved to bring the problem to resolution as quickly as possible
  • Respond to inquiries relating to all client matters
  • Act as knowledge base for Gryphon’s products and services

Responsibilities: 

In addition to the specific skills listed above, Gryphon also seeks someone with the qualities listed below:

 

  • Exceptional work ethic, with strong values and principles – takes all opportunities to go above and beyond the basic expectations
  • Detail-oriented: an attention to detail for tasks with zero tolerance for errors or carelessness
  • A self-motivated individual who can work under stress and meet deadlines.
  • An absolute commitment to customer services
  • A positive attitude and open mind that approaches problems from all angles
  • Prior experience in Account Management managing mid-market and/or enterprise customers.
  • Bachelors Degree Required, and minimum 5 years Prior experience in Account Management managing mid-market and/or enterprise customers.
  • Most importantly, a good sense of humor

Environment: 

The Account Manager will work under the guidance of Gryphon Director, Client Services. Gryphon fosters a strong team environment, and the successful candidate is expected to embrace this culture.

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