Enhanced Search Functionality and Reporting Improves Sales Effectiveness with Accurate Activity Insight for Managers
Boston, Mass. – May 12, 2015 — Gryphon Networks, a leader in sales intelligence and marketing compliance software, today announced new features to its award-winning Sales Intelligence Platform. The latest version of the Gryphon Sales Intelligence Platform includes enhanced search functionality, new export formats for improved ease of use, and the ability to customize sales activity reporting further.
The cloud-based Gryphon Sales Intelligence platform automatically captures the detailed activity of every telephone call to deliver quantitative and qualitative insight into the customer interactions of sales teams. Managers are then provided with real-time analytics and actionable visibility into the effectiveness of phone-based customer interactions.
The centerpiece of the platform is the Gryphon Sales Performance Dashboard, which aggregates call activity data in real-time, and presents the data in an actionable, intuitive format to allow managers to monitor the activities and performance of their team closely, regardless of location or device used to make the call. Managers can access the platform on-demand from any browser or tablet.
The Sales Performance Dashboard includes stats widgets and a watch list and shows managers the top and bottom performers across customizable metrics across hundreds of comparative KPIs across regions, offices, and teams.
Additional features and functionalities in Gryphon Sales Intelligence include:
Supported Devices: Android Tablet & Apple iPad
Insights: Customers can now view data in five new time selections: current week, current month, current quarter, current year, and prior 30 days
Exportable Charts: Charts can now be exported to PDF and downloaded
Performance Calculations: Client administrators can specify which agents they would like included in their sales performance calculations
Enhanced Product Settings Page: Enables customers to see and report on how many times a unique number is called within a specific date range of their selection.
Customization: Customers can define the start of their ‘work week’ and select the specific ‘calling days’ they want to be included in reporting
Learn more: Gryphon Sales Performance Dashboard
About Gryphon Networks
Gryphon Networks provides cloud-based technology and systems that automatically capture, control, and visualize sales and marketing activity from any device to improve management effectiveness and reduce risk. More than a dozen Fortune 100 clients, including some of the largest banks, brokerage, insurance, and consumer services firms, are among Gryphon’s 300+ clients in North America.