Sales managers face a wide array of issues when managing their dispersed (and ever-growing) sales teams. To help streamline communication, and ensure that all team members are on the same page, managers should be thinking about a solution that provides an analysis of all phone-based activity, as well as ways to encourage their team to make minor changes to their calling habits.
If your reps’ phone conversations are the #1 catalyst to sales opportunities, and you lack insight into this activity, read on.
Find Out What Success Looks Like
Believe it or not, your sales teams’ daily activity is a company asset that is either being applied to help the business or squandered. Gryphon gives you the ability to capture, measure and multiply the successful behaviors of customer-facing teams and campaigns from any phone, anywhere. The dashboard is your window into the daily sales activities that predict success so that you can manage to a standard and benchmark performance.
The Gryphon Sales Performance Dashboard provides accurate intuitive snapshots of the key performance indicators that inform and inspire effectiveness. Identify top performers with Leaderboard and incorporate gamification and drive a culture of accountability. The Dashboard is designed for business users, so activity is presented in context as performance against a goal, or compare offices, teams, and agents.
Manage based on actual metrics, not hunches. Train and onboard based on what gets results. Contact effectiveness ratios can determine how effective your team is today and whether they are getting more (or less) effective over time. Monitor call attempt frequency to ensure the right level of rep persistence as well as overly aggressive practices. Calls can be recorded and available for review in minutes via the Dashboard.
About Gryphon Networks
Gryphon Networks provides cloud-based technology and systems that automatically capture, control, and visualize sales and marketing activity from any device to improve management effectiveness and reduce risk. More than a dozen Fortune 100 clients, including some of the largest banks, brokerage, insurance, and consumer services firms, are among Gryphon’s 300+ clients in North America.