December 27, 2018

Quest Diagnostics TCPA Suit

Diagnostics testing provider Quest Diagnostics is accused of making unsolicited debt collection calls using an autodialer, in violation of the Telephone Consumer Protection Act (TCPA). A New Jersey federal judge refused to throw out the proposed class action suit, ruling that the plaintiff made sufficient claims that the equipment used by Quest to make the calls qualified as an autodialer.

In July, plaintiff Judy Watson sued Quest after receiving a call on her cellphone telling her to collect a debt that was owed by another person. Watson believes an autodialer was used as she heard a pause before the representative started speaking; she claims this indicates that Quest placed the call using a predictive dialer. Using an automatic telephone dialing system (ATDS) without prior express consent of the person being called is a violation of the TCPA.

Learn how to protect your organization from costly TCPA violation fines.

Navigating the state and federal regulatory maze while mitigating risk is becoming more daunting every day for compliance leaders. Especially when dealing with agents in branch offices, reps using personal phones, or independents and BPOs marketing on your behalf. For almost 20 years, Gryphon has protected the largest and most valued brands in banking, insurance, manufacturing and home services from headline risk, brand damage, and costly fines associated with outbound marketing violations.

Avoid TCPA and DNC fines. Protect your business from TCPA and DNC Risk. The Cost of non-compliance extends far beyond the risk of fines. Since 1998, Gryphon’s highly patented suite of compliance services provides bulletproof compliance and protection from headline risk, brand damage, and costly penalties.

Our services apply all legal exemptions to those laws to help your business grow, and our experts provide customized consulting and support with expanding regulations. Bullet-proof compliance is only half the equation used to solve TCPA and DNC compliance issues.  Gryphon’s intelligent cloud engine automatically applies legal exemptions (opt-ins) to make sure you are not over-suppressing legal contacts who want to hear from you. Gryphon’s Secure Cloud engine unlocks your largest marketable universe to maximize your outreach and protect every opportunity.

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