TCPA Class Action: Robocalls
On Thursday, State Farm Fire and Casualty Co. was hit with a class action lawsuit alleging it violated the Telephone Consumer Protection Act (TCPA) by telemarketing to consumers who were on the Do-Not-Call (DNC) Registry. The company repeatedly made robocalls with a prerecorded voice to customers without their permission in an alleged attempt to use call centers to gain more customers.
Plaintiff Patricia Settle claims that State Farm did so knowingly and did not stop the calls after requested to do so. “By making the telephone calls at issue in this complaint, defendant caused plaintiff and the members of a putative class of consumers actual harm,” said Settle, “including the aggravation, nuisance, and invasion of privacy that necessarily accompanies the receipt of unsolicited and harassing telephone calls, as well as the monies paid to their carriers for the receipt of such telephone calls.”
Navigating the state and federal regulatory maze while mitigating risk is becoming more daunting every day for compliance leaders. Especially when dealing with agents in branch offices, reps using personal phones, or independents and BPOs marketing on your behalf. For almost 20 years, Gryphon has protected the largest and most valued brands in banking, insurance, manufacturing and home services from headline risk, brand damage, and costly fines associated with outbound marketing violations.
Avoid TCPA and DNC fines. Protect your business from TCPA and DNC Risk. The Cost of non-compliance extends far beyond the risk of fines. Since 1998, Gryphon’s highly patented suite of compliance services provides bulletproof compliance and protection from headline risk, brand damage, and costly penalties.
Our services apply all legal exemptions to those laws to help your business grow, and our experts provide customized consulting and support with expanding regulations. Bullet-proof compliance is only half the equation used to solve TCPA and DNC compliance issues. Gryphon’s intelligent cloud engine automatically applies legal exemptions (opt-ins) to make sure you are not over-suppressing legal contacts who want to hear from you. Gryphon’s Secure Cloud engine unlocks your largest marketable universe to maximize your outreach and protect every opportunity.