Please be aware that New York has amended its call recording law (SB 4361) to require that all parties in a telemarketing call be alerted that a call may be recorded. New York now joins the “all-party consent...More About "New York Amends Call Recording Law; All-Party Consent Now Required"
Bank of America is out almost $2 million after settling a civil case involving several court systems in California. According to the Ventura District Attorney’s Office, Bank of America violated California’s...More About "Bank of America to Pay Nearly $2M in Call Recording Violations"
There are plenty of ways any call recording system can improve sales productivity as well as training and quality-assurance programs – not to mention the ways it can strengthen compliance with complicated mar...More About "Call Recording Can Improve Field Sales Productivity in Three Ways"