According to The Library of Congress, the very first words spoken on a telephone by Alexander Graham Bell in 1876 were “Mr. Watson — come here — I want to see you.” This successful transmission of a conversation revolutionized the way we communicate with each other. Especially when it comes to conducting business, there will never be a better tool at your disposal than the telephone.
The Birth of the Telephone
The telephone channel has gone through a number of renaissances since that fateful March 1876 day in Boston, MA. The telephone was not widely used until the late 1890s when several of Bell’s patents expired and some 80 or so marketplace competitors surfaced. By the 1900s, the competitive landscape grew exponentially to over 3,000 companies.
In the 120 years since the telephone was adopted as a viable means of communications, America’s, really the world’s, wired infrastructure has transformed to the vast broadband networks we see today.
From toll charges to tax legislation to other regulations and reporting requirements to mergers and deregulation to public safety considerations such as 911 and e911, the telecom industry has continually morphed to service today’s modern day, 21st century society demands that trailblazers like an Alexander Graham Bell and Thomas Watson could have never imagined in their wildest dreams.
The Telephone Renaissance Continues to Evolve
Today’s telephony networks and the ability to connect a global marketplace is a testament to human ingenuity and a drive for advancement in all aspects of modern life.
The inception of mobility, the expansion, and growth of broadband and new telephony protocols such as Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) have even further pushed the industry forward. Not always recognized as an accepted means of voice communication, especially in the Enterprise space, protocols like SIP have slowly become part of the telecom strategy at most companies globally and have drastically cut into the legacy wireline market share.
Flexible, easy to deploy and scalable as needed, these Next Gen infrastructures are no longer limited to just connecting voice traffic. They’ve provided a platform for the delivery of business-critical, cloud-based applications historically limited to premise-based platforms with large initial investments and heavy ongoing support and maintenance.
141 years later, also in Boston, the telephone renaissance continues.
Gryphon Networks’ Secure Cloud
Gryphon Networks’ Sales Intelligence platform is a Tier 1, SIP enabled telephony cloud offering designed for sales activity tracking with optional Do Not Call and TCPA marketing compliance, compliant Call Recording, targeted Speech Analytics from any phone anywhere delivered under a Software as a Service (SaaS) model.
Whether your sales and service teams are working from a centralized location, a branch office, a home office or are road warriors, the Gryphon Sales Intelligence is available through a suite of bi-directional Universal Access methods such as a Mobile App on smartphones, a Softphone residing on PCs, laptops and tablets, Click-to-Dial via CRM and other dialing platforms, direct cloud to cloud integrations and dial-in services.
Gryphon delivers call center level services typically found in brick and mortar buildings on multi-million dollar platforms down to your PBX, dialer, PC, laptop, tablet, and mobile devices.