As a manager, how do you balance the need to provide your reps flexibility while creating a culture of accountability?
Use Gryphon to obtain the information you need to coach, train and establish a benchmark of success for your dispersed or mobile team to get better every day.
As a manager, how do you balance the need to provide your reps the flexibility they demand, while creating a culture of accountability and obtaining the information you need to coach, train and establish a benchmark of success to get better every day?
Sales managers are finding it increasingly difficult to create accurate sales forecasts based on incorrect or missing information and inaccurate CRM sales data. In today’s highly mobile, decentralized world, where customer communications happen just about anywhere, manage your team to an accurate standard through Gryphon.
Close the Visibility Gap Between Your Reps and Revenue
✓ Gryphon’s Universal Access provides agents the ability to use any phone or device to make work-related calls
✓ Reps can use any combination of Universal Access methods for their outreach
✓ Preserve rep flexibility without sacrificing control and visibility essential to driving business
✓ Activity is presented in a consolidated form for managers for better coaching and forecasting
Universal Access Methods
Click-to-Dial for CRM
Carrier-grade tier-1 telephony ensures crystal clear voice.
Simplify outreach and prospecting activity.
Calling activity is captured and automatically logged into Gryphon Dashboards as well as CRM.
Optional real-time screening for compliance, including number masking and agent override.
Caller-ID control and Dynamic Call-ID protect your brand and increase answer rates.
Supports inbound and outbound calling, so you never miss that callback.
Enable SecureCloud call recording for any call or even in-call via the keypad.
The Universal Access Marketing Connector enables you to connect your in-house applications, autodialers, and marketing service providers (MSPs) directly to the Gryphon SecureCloud.
Save time with Automatic Activity Logging
Agents don’t need to log activities manually. Even details from calls placed outside of CRM can be logged in CRM and Gryphon dashboards automatically.
Dynamic Call ID
Keypad Dispositions from any Phone
PCI Compliant Cloud Call Recording and Speech Analytics
Targeted Speech Analytics brings call-center analytics to any phone, anywhere with simple scorecards for instant insight into conversations and proactive alerts