September 14, 2020

Wyndham Destinations Case Study

Wyndham Destinations, one of the largest, global vacation ownership companies, maintains a phone-based marketing strategy to acquire new owners and upsell existing customers. They utilize tens of internally owned and operated contact centers, as well as third-party outsourced centers, throughout North America to make a large volume of outbound calls soliciting their vacation ownership packages. For over a decade, they have used Gryphon Networks to meet their regulatory compliance objectives and gain overall branch visibility.

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