June 16, 2017

Bank of America to Pay Nearly $2M in Call Recording Violations

Bank of America is out almost $2 million after settling a civil case involving several court systems in California.

According to the Ventura District Attorney’s Office, Bank of America violated California’s privacy laws by recording phone calls without notifying the consumers they were doing so.

California is classified as an “All Party Consent” call recording state.  California’s privacy law says solicitors must notify all parties on the call, at the start of the call, that it is being recorded. The consumer then has the right to proceed or end the call.

The fines brought against Bank of American include $100,000 to the Consumer Protection Prosecution Trust Fund, $240,000 for costs acquired by the prosecutors and $1.6 million in civil penalties.

If you think your company may be at risk, contact a Gryphon representative today.

Navigating the state and federal regulatory maze while mitigating risk is becoming more daunting every day for compliance leaders. Especially when dealing with agents in branch offices, reps using personal phones, or independents and BPOs marketing on your behalf. For almost 20 years, Gryphon has protected the largest and most valued brands in banking, insurance, manufacturing and home services from headline risk, brand damage, and costly fines associated with outbound marketing violations.

Avoid TCPA and DNC fines. Protect your business from TCPA and DNC Risk. The Cost of non-compliance extends far beyond the risk of fines. Since 1998, Gryphon’s highly patented suite of compliance services provides bulletproof compliance and protection from headline risk, brand damage, and costly penalties.

Our services apply all legal exemptions to those laws to help your business grow, and our experts provide customized consulting and support with expanding regulations. Bullet-proof compliance is only half the equation used to solve TCPA and DNC compliance issues.  Gryphon’s intelligent cloud engine automatically applies legal exemptions (opt-ins) to make sure you are not over-suppressing legal contacts who want to hear from you. Gryphon’s Secure Cloud engine unlocks your largest marketable universe to maximize your outreach and protect every opportunity.