Gryphon Networks Winner of the 2017 PACE Technovation Award
Gryphon’s SaaS-based Sales Intelligence Platform captures call activity from any sales rep, on any device, from any location and certifies calls automatically in the network against the most up-to-date privacy rules and do-not-call restrictions. The system also delivers an intuitive and actionable dashboard view for sales leaders to help them manage activity in real-time.
“The Technovation Award recognizes innovation in products and services within the industry,” said PACE’s SVP, Christine Haerich. “As a pioneer and innovator in marketing privacy and sales effectiveness for almost 20 years, Gryphon has earned a reputation for bringing quantifiable business value to clients with leading-edge technology, processes, and intellectual property.”
Gryphon’s Sales Intelligence Platform combines real-time, indemnified do-not-call compliance with sophisticated sales analytics into one cloud telephony platform build from the ground up to improve sales and marketing effectiveness. Gryphon’s advanced telephony intelligence sits in the path of every work-related phone call from any device. Other features include automated activity logging into CRM, consent disclosures, secure call recording and targeted speech analytics delivered in a simple, customizable dashboard, giving sales and support leaders a highly accurate, highly relevant view into team activities and outcomes by rep, team, office, region or client.
“Technology that simplifies the TCPA and do-not-call compliance process will always be in demand,” said Stefan Dunigan, Gryphon Vice President of Network Services. “But the technology that also delivers ROI to sales managers by improving rep performance really solves the ‘revenue-minus-risk’ equation. We are honored to be selected as a recipient of PACE’s Technovation Award.”
In less than three years, the Gryphon Sales Intelligence Platform has been deployed to over 120,000 seats across more than a dozen Fortune 100 clients and is protected by over 30 awarded patents.
Companies with field-based, mobile or branch-based sales teams depend on Gryphon to optimize sales performance and eliminate regulatory risk. The highly-patented Gryphon Sales Intelligence Platform automatically certifies, collects and analyzes call data from any device to transform phone-based activity into actionable sales intelligence that delivers significant return-on-investment from customer communications and outreach. The world’s top banks, brokerage, healthcare, and insurance firms are among over 700 enterprise clients.
More Knowledge: Speech Analytics Overview
The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use an omnichannel approach to engaging their customers. For both business to business and business to consumer-driven organizations, these channels include contact centers, email, chat, social media, web, and text. While the Association was founded on contact center operations, the technology that fuels these businesses has advanced. PACE recognizes that the digital transformation has forever changed the way in which its member companies engage their customers. The organization is passionate about growing businesses by improving the customer experience at the point of engagement.