Targeted Speech Analytics

Monitor Conversational Effectiveness from any Device, Anywhere

The Gryphon ONE sales acceleration platform offers targeted Speech Analytics that deliver the context of your team’s sales conversations to provide a holistic picture of sales effectiveness.

Scorecards provide an “at-a-glance” status of the relevant context of customer and prospect conversations. Key performance indicators (KPIs) such as “Sales Effectiveness,” “Script Adherence,” and “Emotion Detection” can help sales managers stay on top of the team’s conversational effectiveness.

Listen to calls and review transcripts on-demand or in response to alerts. This lets you troubleshoot issues before they become problems. A Newsfeed provides notable trends across key scores by agent, group, team or office. Coach up and improve consistency.

Team Score Card

Scorecards provide you with an at-a-glance status of relevant context of essential customer conversations.  KPIs like ‘Sales Effectiveness,” “Script Adherence,” and “ Emotion Detection” can help you stay on top of your team’s conversational effectiveness.

Score Analysis

Newsfeed provides notable trends across key scores by agent, group, team or office. Coach up and improve consistency.

Conversation Analysis

Conversation Highlights

100% of your team’s calls are ranked based on words and phrases either used or omitted to indicate strong or weak performance.

 Audio and Script

Listen to calls and review transcripts on demand or in response to alerts. Troubleshoot issues before they become problems.

Real-Time Goal Tracking and Rep Accountability

100% accurate call data captured from all devices empowers you to compare sales performance across locations, teams, and reps to establish a benchmark of activity (e.g., # of calls, contacts, appointments) proven to drive results across your entire sales force.

Hear What Success Sounds Like

Believe it or not, your sales teams’ daily activity is a Company asset that is either being applied to help the business or squandered. Gryphon gives you the ability to capture, measure and multiply the successful behaviors of customer-facing teams and campaigns from any phone, anywhere. Click below to learn more about the Gryphon Sales Intelligence System or call us to see if we might be a fit for your organization.

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We listen, we serve and we perform for our clients. We keep it simple.