Targeted Speech Analytics

The World Is Your Call Center

Targeted Speech Analytics

 

The World Is Your Call Center

Gryphon’s Targeted Speech Analytics delivers often missing context from conversations that provide a holistic picture of your sales effectiveness regardless of rep location or device.

With insight into prospect mood, rep script adherence, and the keywords and phrases that get results during phone-based interactions, you can better understand why some reps convert, and others do not.

Monitor Conversational Effectiveness for Calls from any Phone, Anywhere

 

Gryphon’s Targeted Speech Analytics delivers often missing context from conversations that provide a holistic picture of your sales effectiveness regardless of rep location or device.

Team Score Card

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Scorecards provide you with an at-a-glance status of relevant context of essential customer conversations.  KPIs like ‘Sales Effectiveness,” “Script Adherence,” and “ Emotion Detection” can help you stay on top of your team’s conversational effectiveness.

Score Analysis

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Newsfeed provides notable trends across key scores by agent, group, team or office. Coach up and improve consistency.

Conversation Analysis

Conversation Highlights

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100% of your team’s calls are ranked based on words and phrases either used or omitted to indicate strong or weak performance.

 Audio and Script

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Listen to calls and review transcripts on demand or in response to alerts. Troubleshoot issues before they become problems.

Real-Time Goal Tracking and Rep Accountability

100% accurate call data captured from all devices empowers you to compare sales performance across locations, teams, and reps to establish a benchmark of activity (# of calls, contacts, appointments) proven to drive results across your entire sales force.

Hear What Success Sounds Like

Believe it or not, your sales teams’ daily activity is a Company asset that is either being applied to help the business or squandered. Gryphon gives you the ability to capture, measure and multiply the successful behaviors of customer-facing teams and campaigns from any phone, anywhere. Click below to learn more about the Gryphon Sales Intelligence System or call us to see if we might be a fit for your organization.

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