Gryphon + Guidewire

Compliant Outbound Engagement, Built Into Guidewire ProNavigator

Gryphon ONE embeds real-time Contact Governance directly into Guidewire ProNavigator. Every AI-recommended call, text, or follow-up is verified for consent, Do-Not-Call status, and legal calling windows in milliseconds, before it ever leaves Guidewire.

Gryphon shield over a runway: contact governance as the runway for compliant outbound growth in Guidewire ProNavigator
Overview

Contact Governance Meets ProNavigator Intelligence

ProNavigator gives insurers an intelligent engine for recommending the next best call, text, or follow-up to close a policy or secure a renewal. But faster outreach raises the stakes: one non-compliant dial or automated text can trigger class-action exposure, regulatory fines, and lasting brand damage. Gryphon acts as ProNavigator's real-time safety layer — checking every outbound action in milliseconds against consent, Do-Not-Call status, and legal calling windows before contact is made.

Benefits by Team

Sales Teams

Act on every ProNavigator recommendation with confidence, knowing each dial and text is pre-screened for compliance.

Compliance & Legal

Get 100% audit coverage of every outbound decision, with automated certification against TCPA, DNC, and TSR requirements.

Servicing Teams

Keep renewal and policy servicing outreach compliant in real time across voice, SMS, and digital channels.

Marketing Teams

Expand your contactable universe by enforcing precise rules that prevent over-suppression of compliant policyholders.

Why Gryphon ONE + Guidewire

Gryphon ONE acts as ProNavigator's real-time safety layer, governing every automated and agent-driven outreach decision.

  • Real-Time Validation — Every outbound action ProNavigator triggers is checked in milliseconds against consent, channel eligibility, DNC status, and time-of-day rules.
  • Live Agents and AI Outreach — One governance layer protects every call and text, whether a live agent or an autonomous AI workflow acts on the recommendation.
  • Sales, Marketing, and Servicing — Close and renew with speed, reach prospects at scale, and support policyholders safely.
  • Frictionless Execution — Governance runs in the background, with no manual checks and no added steps for agents or automated routines.

Complete Compliance

Governance at the Point of Contact

Automated Certification

Screen every outbound interaction against TCPA, DNC, TSR, and state regulations before contact is made.

Audit-Ready Reporting

Maintain 100% audit readiness with a complete record of every outreach decision.

Business-Specific Rules

Enforce internal policies, including contact frequency limits, time-of-day restrictions, and known litigator suppression.

Cloud-Native Sync

Move from reactive sampling to real-time enforcement that governs outreach as it happens.

How it Works

Compliance as the Runway, Not the Brake

01
TRIGGER

ProNavigator Recommends

ProNavigator recommends the next call, text, or follow-up to close or renew.

02
VERIFY

Real-Time Check

Gryphon checks consent, channel eligibility, Do-Not-Call status, and legal time-of-day windows in real time.

03
PROCEED

Contact Compliant

Only cleared actions leave Guidewire and reach the customer.

By the Numbers

Real-time Governance at Scale

Gryphon applies automated contact governance to every outbound action in Guidewire.

100%

of outbound actions screened before contact

0

manual compliance checks required

<1sec

real-time validation per outbound action

100%

audit-ready coverage of every decision

Ready to Get Started?

Transform Compliance Into a Competitive Advantage

As a Guidewire Marketplace partner, Gryphon helps insurers scale outbound engagement without fear of regulatory fines or class-action lawsuits.